SHIPPING & RETURNS

PAYMENTS

We accept all major credit cards + Paypal. Free Shipping on all orders over $50

SHIPPING POLICY

All of our products are handmade to order. Please expect between 3-5 business days for processing. Orders over $50 are eligible for free shipping. We currently only ship within the United States Tracking information for all orders will be provided via email once your order ships. 

You have up to 24 hours from when you place your order to make adjustments to your shipping address by sending us an email at info@skinbysogo.com. After 24 hours we cannot make changes to your shipping address nor are we responsible for the cost of the misdirected package. It is the buyer’s responsibility to enter the correct address. Please be sure to confirm your address before placing your order. Abandoned and refused packages will not be refunded. Orders marked/tracked as "delivered" will not be refunded. Packages returned to sender due to inability to sign or retrieve from the carrier will result in additional shipping charges.

The buyer is responsible for any import taxes and duty fees applicable to your order.

RETURNS

We aim to satisfy each and every customer. However, due to the nature of our hand-crafted and personal products, all sales are final. If for some reason you are not happy or have concerns with your product once received, please email us at info@skinbysogo.com.  

If you received an incorrect order, please send us an email and we are happy to correct our mistake at no additional cost to you.

If your package was damaged during shipment by the carrier, please save the box and the merchandise. Take a photo of the damaged items and notify us as soon as possible via email.

If for any reason your order is sent back to us at no fault of our own, you will receive store credit for your order minus the cost of shipping. Store credit does not expire and can be redeemed at any time.